My last two blog posts:
showed how I installed SCSM 2012 RC in my lab with a minimum set of hardware/software.
The last bit of the self-service-portal didn’t really work. The setup finished successfully but the portal didn’t work. The links were there but the content is missing. As it turns out the setup wasn’t correct and I’m experiencing SSL certificate issues (btw. the setup didn’t really complain).
After reading that Technet piece, I began to understand the issue. And here’s how I ‘ve resolved it:
1. Create a correct certificate
The first issue is, that the self-signed certificate I used in my lab installation wasn’t matching the computer name. I used the default certificate which came with the OS installation during the setup but it turns out that is a show stopper.
The certificate needs to be issued to the exact same name (FQDN) of the web server(s), which are running SharePoint and and the Web Content Server. Since I’m running both on the same server, I just need one correct certificate.
Unfortunately I have no CA at hand and I don’t want to install one. So let’s create a “correct” self-signed certificate using IIS manager.
Open the “Server Certificates” feature in the IIS manager:
Once opened, click on “Create Self-Signed Certificate” and enter the FQDN of the server:
2. Change Portal Application Setting
Go to the “Service Manager Portal” web site and double-click on “Application Settings”:
Edit the SMPortal_WebContentServer_URL setting and ensure you also have the FQDN of the content host (which must match the SSL issued to value):
3. Assign the new certificate to the web sites
Go to the “Service Manager Portal” web site, click on “Bindings…”, edit the https binding and select the newly created certificate:
Go to the “SCSMWebContentServer”web site, click on “Bindings…”, edit the https binding and select the newly created certificate:
4. Verify/Change the Content Server web.config file
Ensure that the “ContentHostAbsoluteUri” setting in web.config file also uses the FQDN:
After those changes and an iisreset, the portal worked for me:
Co-Founder and CEO of Royal Apps GmbH and Windows lead developer at http://www.royalapps.com where most of the time is spent on Royal TS, a multi platform, multi protocol remote management solution, for Windows, macOS and mobile supporting RDP, VNC, SSH, Telnet, and many more.
Long time Microsoft MVP (2010-2020) supporting communities on- and offline as well as speaking at user groups and conferences about DevOps and other software development topics.