Hi Hope you can help,

 I am receiving this error below when i try to use Royal TS to connect to a terminal services session. This works fine on XP and Vista with 1.5.1 and any of the 1.6 versions including 1.6.8.

I paid for a licence wondering wheter it was a old version issue with Win7 but it has not resolved the issue. Basically i connect to a server with Terminal Services manager in stalled and then use that server to connect to our clients as TS requires you to already be in a remote session to connect to a client.

When this happens it disconnects both the TS session and the server connection.

Running Windows 7 Professional 32bit with 4GB of ram, all Windows updates applied.

Any info i can supply that will help me resolve this issue just reply!

Thanks for any help or advice.

Regards,

Andy

Royal TS Version: 1.6.8.36439
     RDP Version: 7
Operating System: Microsoft Windows NT 6.1.7600.0 (Microsoft Windows 7 Professional  )
 Current Culture: English (United Kingdom)
   Monitor Count: 1
   Visual Styles: True

        Severity: Information
      Time Stamp: 23/12/2009 14:01:41
          Action: Disconnect
         Item ID:
       Item Name:
       Item Type: Remote Desktop Client
      Local User:
      Local Host:
     Remote User:
     Remote Host:
         Message: Remote desktop client was disconnected: 3334 - Because of a protocol error, this session will be disconnected. Please try connecting to the remote computer again.

Details:
 

 Hi Andy!

I read your post twice and it's still not 100% clear what you are trying to do, what exactly is failing and where it's working and where not. So let me summarize what I understood.

You want to connect to an existing session, not a new one. A new one is working but an existing one not.
This is working on XP and Vista but not on Win7; you get the 3334 error.

Here a few things to check:
Can you repro this issue on other Win7 clients as well (just to rule out that something with this specific box is going one)?
Is it working when you use the standard mstsc.exe on Win7 where it is not working with Royal TS?
Open up the connection properties of the connection in question and try different authentication level settings and see if this changes something?

cheers,
Stefan

Hi Andy,

I just tried to repro the issue on my Win7 machine and it seems that it's working fine for me. Here is what I tried:
I created a remote desktop session.
I created a second remote desktop session with Royal TS, where I opened the remote desktop services manager.
Right-clicked on the first session I opened and chose Remote Control.
I was able to remote control the first session after I allowed it for several minutes without any error.

My setup might be different than your, because I haven't much resources to do extensive tests. My setup:
Server: W2K8 R2 English in Terminal Service Admin mode.
Both users I used to test were admins.
Client was Win7 x64, most recent patch level.

What server OS do you have?

Hi Sean,

I know that there are issues with the remote control functionality in the ActiveX control - I also informed Microsoft about those issues. It would be helpful if you can share what advice exactly you followed and what exact error message you get (you may investigate the activity log).

cheers,
Stefan

Thanks for the clarification, Sean. Copying those dlls from other OS is very dangerous and can break your machine. Remote desktop is deeply integrated into the OS and uses lot's of the OS infrastructure (security and encryption frameworks) which are very different from each other from OS to OS...

cheers,
Stefan

 Here is the symptom I often see:

Windows 7 Business x64 edition

Royal TS 1.6.8.36439

9/10 times things work fine, but I do get the message that says I dont have the right version of rdp client, I close royal ts, reclick on rdp session and it lets me in fine:

http://screencast.com/t/NDBmOTMy

Hi,

Downloaded beta, remote control still failed. Data from log below.

Royal TS Version: 1.6.9.34052
     RDP Version: 7
Operating System: Microsoft Windows NT 6.1.7600.0 (Microsoft Windows 7 Professional  )
 Current Culture: English (Australia)
   Monitor Count: 1
   Visual Styles: False

        Severity: Information
      Time Stamp: 6/04/2010 12:00:45 PM
          Action: Disconnect
         Item ID:
       Item Name:
       Item Type: Remote Desktop Client
      Local User:
      Local Host:
     Remote User:
     Remote Host:
         Message: Remote desktop client was disconnected: 3334 - Because of a protocol error, this session will be disconnected. Please try connecting to the remote computer again.
Details:
 

I do have another problem but is with Windows 7 but thought I would mention. I have cleared log, and upon running exe I get the following.  I cannot do file and exit, each time I have to go to task manager and kill royalts.  I am an administrator on both Local computer and domain but still get the below, maybe you have some advice ?

Sean

Activity log configured

Message:
Cannot create event source: Source Royal TS Application already exists on the local computer.

Details:
System.ArgumentException: Source Royal TS Application already exists on the local computer.
at System.Diagnostics.EventLog.CreateEventSource(EventSourceCreationData sourceData)
at System.Diagnostics.EventLog.CreateEventSource(String source, String logName)
at code4ward.RoyalTS.Log.Add(LogEntry logEntry)

Message:
Cannot create event message: Cannot open log for source 'Royal TS Application'. You may not have write access.

Details:
System.InvalidOperationException: Cannot open log for source 'Royal TS Application'. You may not have write access. ---> System.ComponentModel.Win32Exception: The interface is unknown
--- End of inner exception stack trace ---
at System.Diagnostics.EventLog.OpenForWrite(String currentMachineName)
at System.Diagnostics.EventLog.InternalWriteEvent(UInt32 eventID, UInt16 category, EventLogEntryType type, String[] strings, Byte[] rawData, String currentMachineName)
at System.Diagnostics.EventLog.WriteEntry(String message, EventLogEntryType type, Int32 eventID, Int16 category, Byte[] rawData)
at System.Diagnostics.EventLog.WriteEntry(String source, String message, EventLogEntryType type, Int32 eventID, Int16 category, Byte[] rawData)
at System.Diagnostics.EventLog.WriteEntry(String source, String message, EventLogEntryType type, Int32 eventID)
at code4ward.RoyalTS.Log.Add(LogEntry logEntry)

Message:
Application initialized.

Details:

I pinged them several times about that and haven't heard anything yet. I strongly suggest, that anyone experiencing problems in that area go to the Terminal Services Team Blog (http://blogs.msdn.com/rds/), they have an email link on the right allowing you to leave a note for the team. The more people complaining the better the chance that we get heard.

cheers,
Stefan